Q: How do I use shapes?
A: To place a shape on your binder, just drag the shape onto the design canvas. You can adjust the line thickness and the color of the line and fill by selecting the desired value in the tool area.

Q: How do I change the font size?
A: The software will automatically size of the font to fit the text box. To reduce or increase the size of the font, drag the corner of the text box.

Q: How do I use backgrounds?
A: Background images are always placed behind the other images and text. You are able to customize the background for the front, spine and back of the binder. Use the binder panel selection tool to choose where you want to apply the background. First, click on the icon representing the binder panel you wish to change. Then, select the background image you want to use. Note: If you put a background image onto a panel which already has a background, the new image will override the previous one.

Q: How do I use the corner tools?
A: When you have an image or text box selected, tools on each corner allow you to resize, rotate, and move the image forward or backward among layers. To use these tools, move your cursor above them, then drag the cursor.

• GIF Image (*.gif)
• JPEG Image (*.jpg,*.jpeg)
• PNG Image (*.png)

Q: What size and resolution should my uploaded files be?
A: In general, your image should be at least 200 dpi and saved at the size you want it to print on the binder.  You can upload higher dpi files which will allow you to enlarge the images on the binder. If you enlarge an image too far, however, the image will become blurry when printed. A pop-up will warn you when you have exceeded the recommended size.  It is very important that you heed this warning sign.  While the image on the screen may look fine, you will be very disappointed with the print quality as the images will print very pixilated.  (Please see our Terms and Conditions regarding image quality).Stickers and Shapes are vector-based images, and so can be stretched infinitely without degradation.

Q: What is "Full Bleed"?
A: Full bleed indicates that the artwork image runs right to the edges of binder.

Q: How do I ensure that the color of the printed product is what I am expecting?
A: No printer can guarantee an exact color match, however we do everything we can to get strong, rich colors. If you are planning a large order of binders and have specific color needs, we suggest that you order 1 binder as a test before placing the entire order. If you upload your image and the color on the screen seems different, it will likely print more like the screen color than your original image.  This can be caused by several things, but the most often seen cause is that the image is saved in either CMYK or Indexed color.  Please convert your image files to RGB prior to uploading them. Please see Terms and Conditions of Order for more details regarding layout and color accuracy.

Q: Can I track my order once it’s been shipped?
A: Yes, we will email the tracking number of your shipment once it’s shipped.

Q: Can I ship internationally?
A: We do not offer international shipping at this time.

Q: Can I ship the binders to a different address from my billing address?
A: Yes, you can ship the binders to another address, just make sure to put the credit card billing address in the billing screen and the ship to address in the shipping screen.

Q: How will I know that my order had been successful?
A: You will know that your order was successfully placed when a “Thank You” page comes up. Also, you will receive a confirmation email shortly after placing your order and once it has been approved for production (Please see Terms and Conditions for license and content). If you do not receive an email within 2 working days of placing your order, send us an email at binder.service@averysignaturebinders.com and we will track your order.

Q: I am getting error messages when I input my order information. What am I doing wrong?
A: Unless you get a confirmation that your order went through, your credit card will not be charged. Please make sure that both the name and billing address match what is on file for the credit card you are using, as a mismatch will cause an error. We also require an email address and phone number to successfully complete your order (enter the phone number with the area code in this format: XXX-XXX-XXXX making sure you include the dashes).

Q: How do I replace defective binders?
A: If your binders have any defects or print problems, we will gladly replace them at no charge. Within 30 days of receiving your order, send an email to binder.service@averysignaturebinders.com with your Order number, and let us know you need replacement binders. Our customer service representatives will work with you to replace your binders.

Q: How durable is the binder?
A: The binders are made with the same components as standard Avery Heavy Duty binders. However, please note that the binders are not meant for heavy daily usage.With regular use, you will see normal wear and tear.  Because of the matte finish, you may also see scratches and scuffs especially around the edges of the binder.  As with or non custom binders, heavy use and / or over stuffing the binders will put extra pressure on the hinges and welds of the binder and may result in splitting or tearing.

Q: What if my binder gets dirty?
A: Any scratches that remove color on the binder are permanent. Dark colors tend to show scratches and wear more readily than light colors. Any dirt that may get on the binder can be removed using a clean damp washcloth.

Q: Where do I go if I need more help?
A: If you have any questions or issues, reach our customer service center by sending an email to: binder.service@averysignaturebinders.com.  We will respond as soon as possible.  (Please note that we do not respond to email over the weekend until Monday morning, and our customer service department is closed on major US Holidays).